Birthday gift claimed but not sent

[user494]

I ordered my birthday gift and it did not come in the mail with the rest of my order. When I reached out to customer service they said that it has been "claimed" so they will not resend it to me and they offered me a hundred points. 

[keelybt]

@user494 I'm sorry to hear that and I will be happy to take a look.  It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.