Birthday Gift Problem

[Mynameishallie]

I tried to get my birthday gift but it says, "Merchandise, excluding gift cards and eGift certificates, must be included in your order to qualify for your Birthday gift." When I go to check out.

[kevinbt]

Hi @Mynameishallie, when redeeming the gift online, you must make a purchase of something in order for it be successfully added to your basket.  If you are having trouble adding it, please give us a call at 1-877-SEPHORA (1-877-737-4672). 

Thank you! 

Regards, 

Kevin

[Mynameishallie]

Thank you! I figured it out, and I got my gift!

[sarvmadi]

How? I have the same issue 

[keelybt]

@sarvmadi You would need to have merchandise in your basket to redeem your gift online.