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Post in Customer Support

Birthday Gift Error

I cannot add my birthday gift to the cart as there an error that occurs. Please help! 

Re: Birthday Gift Error

Hi @uroojt,


I'm sorry to hear this! Please make sure you have a merchandise item in your basket to redeem the gift. You should be able to add the gift to your basket from the Rewards Bazaar, or from your Beauty Insider Summary Page in your account > or from the checkout area. If you need any further assistance please let us know.


Best regards,


Re: Birthday Gift Error

I’m having the same problem. It says “one of more SKUs cannot be added to cart” but I have two products in the cart. It’s the Laura mercier if that matters

Re: Birthday Gift Error

Hi @Donutegg,


I'm sorry for the trouble! I'm glad to see you were able to redeem your birthday gift.


Warm regards,


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