Birthday Gift Always Unavailable by Year-End

[magpie31]

Hi Sephora Community,

I wanted to share an ongoing issue I’ve had with the Beauty Insider birthday gifts. My birthday is near the end of the year, and every year since I became a Beauty Insider, most of the popular birthday gift options are already gone by the time I try to redeem them.

This year, when I went to a store, nearly half of the options were gone. I specifically asked for the Summer Fridays or Laneige sets, but the associate said they did not have them and suggested I try online. When I went online, those gifts were also unavailable. I reached out through the app to ask if anyone could help me locate a store that had these gifts, but the representative said there was nothing they could do and ended the chat.

I haven’t redeemed my birthday gift yet, but I may have to settle for something I don’t want since it will expire soon. It feels really unfair that customers with later birthdays consistently have fewer options, and the Beauty Insider points system doesn’t make up for it, since points aren’t enough to get the same products.

I’m hoping someone from Sephora can help me find a fair resolution (ideally one of the gifts I originally wanted or another alternative of equal value). I’d love to hear if anyone else has faced the same issue and how they handled it.

Thanks so much!

[DaneeBT]

@magpie31 Thanks for taking the time to share your experience. I understand how disappointing it can be when certain birthday gifts are unavailable. While some options may sell out quickly due to high demand, we do currently have other birthday gift options available while supplies last. I also recommend checking with other Sephora stores in your area, as inventory can vary.
Your feedback is important, and I’ll be sure to share it with the appropriate teams to help improve the experience for all Beauty Insider members.