Biossance recall

[MandyMischi]

I couldn't return my biossance spf because it was outside the 30 days then though it was recalled by the brand. This product damaged my skin. Is there anything I can do? 

[misscryystal]

Hello,
I recently developed a severe rash and realized it was due to my Biossance sunscreen, then came to find there’s a recall. Will you please help with a refund?

[kvidales9]

Hello, I purchased a bottle of biossance last year and I just noticed it has been recalled. How do I go about getting this refunded. Is there a specific date where this goes back to? 

[DaneeBT]

@kvidales9 I'll send you a PM to further assist! 

[misscryystal]

Hello,

I recently developed a severe rash and realized it was due to my Biossance sunscreen, then came to find there’s a recall. Will you please help with a refund?

[DaneeBT]

@misscryystal Sorry to hear about this. I'll send you a PM.

[LaurieBT]

Hi @MandyMischi,

My apologies! I'll send you a message shortly.

Best,

Laurie 

[MandyMischi]

Hi @LaurieBT  the order # was --- . The app won't let me reply to your message. 

[MandyMischi]

Hi,

It will not let me message you. The order # was --- . I can provide screenshots

[LaurieBT]

Thank you, @MandyMischi! I'll send you another message shortly. Please note, the order number was removed from your posts for security purposes.

Best regards,

Laurie