Beauty Insider Program Updates FAQS

[SephoraBIC]

We are updating the Beauty Insider program with exciting changes that include:

• More Points – VIB and Rouge now earn points faster. VIB members earn 1.25 points for every $1 spent and Rouge members earn 1.5 points for every dollar spent. (Insider members continue to earn 1 point for every dollar spent.)
• More Choice – VIB and Rouge can now choose between a birthday gift from our brands or 250 bonus points
• More Rewards - 5X More Rewards including our newest rewards: $100 Rouge Reward for Rouge and full size product for VIB and Rouge

In addition to these new benefits you will continue to have all the great benefits you have today; exclusive access to brands and events, unique experiences, classes, the BI Community. This is a 1^st step in a multi-year journey. We are going to continue to listen to your feedback and look forward to building on this program in the future. 

In celebration of the changes to the Beauty Insider program and to thank you for your membership, you will be able to access the Beauty Insider Appreciation event from Fri 8/24 – Mon 9/3 for Rouge and Thurs 8/30 - Mon 9/3 for VIB and Insider. For more details visit the FAQs here: https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Appreciation-Event-2018/m-p/4114846

Can I get a sneak peek at the new benefits?

Sure! Here are the new benefits by tier:

More Points

How can I earn more points?

Rouge members will start earning 1.5 points for every dollar spent and VIB members will start to earn 1.25 points for every dollar spent.  Insider members will continue to earn 1 point for every dollar.

Do points expire? 

We encourage you to redeem your points often, so that you get to experience the full benefits of the Beauty Insider program including product, gifts, experiences and events. All unredeemed points expire when you have not engaged in point activity associated with your Beauty Bank (through purchase or redemption for Rewards or Birthday Gift) for 18 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672) for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled.

More Choice

What new choices do I have in the Beauty Insider program?

VIB and Rouge members are now eligible to choose between a Birthday Gift or 250 bonus points! All clients will also have more rewards to choose from in the Rewards Bazaar.

More Rewards

Full Size

How can I use my points to redeem full-size products?

Full-size products from our favorite brands are now available in the Rewards Bazaar. VIB and Rouge will have access to redeem their points for these products while supplies last.

Rouge Reward:

What is a Rouge Reward and who can use one?

A Rouge Reward is a non-transferable $100 reward available to Rouge members in exchange for redemption of 2,500 Beauty Insider points, while supplies last on a first-come-first-served basis. A $100 Rouge Reward then can be used online or in store for the purchase of merchandise only. Merchandise does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, taxes or shipping.  Employees of Sephora, Sephora inside JCPenney, and JCPenney are not eligible to redeem points for Rouge Rewards. Rouge Rewards expire 90 calendar days after the email confirmation date (details below).

How do I redeem a Rouge Reward?

The $100 Rouge Reward will be available in the Rewards Bazaar every Tuesday and Thursday in limited quantities while supplies last. Rewards go live at 9am Pacific Time. Rouge Reward may sell out but more will become available each Tuesday and Thursday at 9am Pacific Time.

Where and how can I use my Rouge Reward?

The Rouge Reward can be redeemed online and at Sephora stores in the US and Canada for the purchase of merchandise only and can only be redeemed in the country where the Rouge Reward was purchased. A Rouge Reward cannot be used in Puerto Rico stores, at Sephora inside JCPenney stores or at jcpenney.com.

Can I use my Rouge Reward in multiple transactions?

The Rouge Reward can only be redeemed once. The full $100 amount must be used in a single transaction; any remaining value will not be reimbursed.

How quickly will I receive and be able to use my Rouge Reward after I redeem points for it?

After you redeem points for a Rouge Reward in the Rewards Bazaar, you will receive a confirmation email within 24 hours that will provide a link to generate a code and instructions on how to use the code to purchase merchandise. The code, once received via the link, is immediately available for use. The code can be viewed multiple times from the same confirmation email, but the code will expire after 90 days from the date of the email. 

Can I use my Rouge Reward in conjunction with promotional discounts or codes?

A Rouge Reward cannot be used in conjunction with any promotional discounts or codes.

Can my Rouge Reward Expire?

Yes.  The Rouge Reward code expires 90 days after the date of the confirmation email containing the link used to generate the code.  If the $100 value is not used during this period it will be forfeited.

Additional Program Questions:

Do Rouge members still receive free Custom Makeovers?

Rouge members still receive free custom makeovers with no minimum purchase for the remainder of 2018. Don’t forget, all Beauty Insider members receive free 45-minute custom makeovers when you spend $50 or more.  An appointment is required for all custom makeovers, visit https://www.sephora.com/happening/home to make an appointment.  

What is my FLASH Shipping benefit as a Rouge member in the US?

As a Rouge member in the US, you can opt in to unlimited, free 2-day FLASH Shipping on sephora.com/FLASH. No minimum purchase is required.

What is my shipping benefit as a Rouge member in Canada?

As a Rouge member in Canada, you will continue to receive free standard shipping. No minimum purchase is required.

Is the Rouge Private Hotline still available to Rouge members?

Yes, Rouge members still get a dedicated private hotline. Please call 1-855-55-ROUGE to speak with a Beauty Advisor.

Where can I go to find all of my Beauty Insider account information?

Starting on August 15th you will see a new version of your Beauty Insider profile that will be your destination for everything Beauty Insider related. You can view your year-to-date activity and your current points balance, redeem rewards and gifts and learn about your Beauty Insider benefits.

When will these changes go in to effect?

You will start to see some changes on August 15^th and updates will continue through the end of the month.

[LovelyDaisy]

I agree with you, Sephora needs to up their game or they will lose customers.

[SssmilinHeart]

I feel the same way. Why limit the quantities? Honestly, I had high hopes for these new changes but accessing the "fine print" has me less than enthusiastic. Too bad. I spend a lot of money at both Sephora and Ulta, but if the same item is available in both stores, I always favor Ulta. I was hoping Sephora would "see the light" when it comes to rewards. I guess I'll just wait and see. 

[Buootiful]

I know, @YoungSeoul@but at least we can try twice a week 🙂

[caway]

Maybe i’ve missed it but when do the additional points from purchase date begin?

[DaneeBT]

Hi @caway,

Some of these changes will be made by the 15th of this month and will continue through the end of the month. Please stay tuned for updates!

Always,

Danee

[lindz82b]

The response to the custom makeover FAQ makes it sound as though they will not be complimentary for Rouge members come 2019. Is this the case? I’d like to know before I make any effort to become Rouge again. 

Thanks!

[Anonymous]

agreed! I only started spending more money at Sephora when I found out free makeovers are a rouge benefit. now, no more incentive to make rouge! will probably be spending more money elsewhere with so many cruelty free skincare and makeup companies available online that are not sold in Sephora.

[PenelopeBT]

Hi @lindz82b,

We apologize for any confusion. Rouge clients can still receive unlimited custom makeovers with the new Beauty Insider updates. 

Stay Gorgeous,

Penelope

[Anonymous]

also is that till the end of 2018 or continuing in 2019? thanks!

[Anonymous]

is this true? I was told in my local Sephora by employees that no more free custom makeovers for rouge as of September? please clarify. thanks!

[PenelopeBT]

Hi @Anonymous,

We apologize for the miscommunication. Rouge clients can still receive unlimited custom makeovers with the new Beauty Insider updates.

Stay Gorgeous,

Penelope

[Jenala83]

Can you please clarify? You state that "Rouge clients can still receive unlimited custom makeovers with the new Beauty Insider updates" - does this mean FREE custom makeovers, or will Rouge members be subject to the $50 purchase?

[MaliBT]

Hi @Jenala83, 

Sorry for the confusion. The complimentary Rouge makeovers are still free for Rouge clients and it is currently called the Makeup Deluxe makeover. I would call your local Sephora to book this and let them know that you are Rouge. 🙂

-Mali 

[Buootiful]

Thank you, Sephora!!! 🙂

[myumew]

This is groundbreaking, Sephora! I love that there are even more incentives for Rouge customers now. I’m definitely going to be stalking the Rewards Bazaar a lot more now that the $100 gift card is an option. 💸

[KHRN]

Thank you for listening to your customers. Just one of the many reasons I love sephora.

[kat8597]

So you’re able to redeem your points for full size products but how do we know how many points a product is? Also when can you get the 250 points instead of the birthday gift? 

[jessicabb]

Is it for Canada also?

[LaurieBT]

Hi @jessicabb,

Yes! These updates apply to both the US and Canada. 🙂 Our Rouge clients in Canada will also still receive free Rouge shipping on their orders.

Best regards,

Laurie

[jessicabb]

Thanks Laurie!  Is the November 20% still happening or does the August one replace it?

[LaurieBT]

Hi @jessicabb,

Please stay tuned for information regarding upcoming promotions!

Best regards,

Laurie