Beauty Insider Challenge

[GlamGirl007]

I completed the Clean Beauty Challenges but noticed the 100 points for returning an empty on 7/7/24 did not post.  In the store after logging in and selecting the QR code I was returned to the challenge page listing the individual challenges.  I made sure I had the latest Sephora app version first. How do I get my 100 points and 100 bonus points to post?

[GlamGirl007]

I do not know the brand of the mascara I recycled. I only took a picture of the recycle QR code and box. I use a variety of brands.

[DaneeBT]

@GlamGirl007 Sorry to hear that! I'm sending you a PM. 

[katherinolivia]

My empty did not update either- I scanned the QR code at the station in the store many times and it only brought me to the challenge tasks just like OP said. I did take photos of the emptied station, QR code, and my empty. I have completed all other tasks. How can I get my points for this one?? The store employees couldn’t help me. 

[LaurieBT]

Hi @katherinolivia,

I'm sorry for the trouble! I'll send you a message shortly.

Best regards,

Laurie

[duda2706]

I have not received 100 points for buying a clean product. It said points will be added after 24 hours, but that did not happen yet. 

[keelybt]

@duda2706 I will send you a PM.