Banned returns

[nimsay]

I recently went in to Sephora to exchange a product that was defective.  The cashier handed me a slip of paper about the 365 day ban!  Absolutely shocking!  I have been a ROUGE customer for years and have been a loyal customer.  I recently got my ROUGE status back up after several years as I moved overseas and lost my points.  Nevertheless, I was very eager to try new products during the Big sale in April.  Influenced by the trends, I ordered several items that are normally not my usual, like Rare Beauty, Merit, etc.  In store, the color selections were out of stock, so I ordered a lot from online - once I received the products in the mail, I immediately returned them - the MAJORITY of my items were UNOPENED.  I did not feel right to use products I knew I would not want, so therefore, I returned them.   Call it impulse buying, but eventually I settled on my favorite products.   

I am absolutely shocked and feel very upset about this ban.  The Sephora in store associates actually encourage clients to try and return in the event they are dissatisfied with a product.  This is contradictory to the so called return ban.  I am very disheartened and want to note that I NEVER received any sort of warning about it.  Just a humiliation once I stood in line and the manager just prints out a slip of paper without any explanation.  I understand managers are not privy as to why or are not going to comment, but a WARNING would suffice.  

[DaneeBT]

Hi @nimsay I am so sorry to hear about this and thank you for sharing your feedback with us regarding the return notice you received. I will make sure to forward this to the appropriate team! 

[nimsay]

Hi @DaneeBT Thank you very much, I appreciate your kind response.