Banned from online ordering

[ASC1014]

I tried placing an order this morning. Actually tried several times because it kept getting canceled. I thought possibly some of the rewards I chose were out of stock. After placing my order 3 times, I called Sephora to ask why it was getting canceled. They stated my account was banned from shopping online bc of a dispute. I said that dispute was over a year ago… (me thinking it was due to a fraud dispute that was done on all my credit cards). I asked how it could be fixed and she said she would send it up to someone to look into to. I sat here and thought why would I get banned for a fraud charge that was made..? So I called back and asked what dispute they were talking about. The gentleman this time said it was an order dispute from 2020! I don’t even remember this dispute and have no record of it. Since 2020 I have ordered multiple times with no issue. My orders recently started being canceled but I never thought it was because i was BANNED. I’ve spend thousands of dollars with this company (rouge status). I am in no need to falsely dispute items. This is ridiculous. 

[makeupjunkie65]

@ASC1014 , If you have ever disputed a CC charge or had multiple requests of refunds or reshipments Sephora can and will place you on a “in store only” basis. If you have repeatedly said you have packages lost or stolen this can happen or if you say items or damaged REPEATEDLY this will happen. Also all major companies will not allow online if you dispute a CC charge. Very common practice. Not a “ban”. But you might have to shop in store only.

[ASC1014]

I can shop in store. He said I was “banned” from online shopping. I don’t recall the dispute he stated from 2020. Last year, all my accounts that were linked to Comenity were hacked. That goes beyond my control, I won’t make a payment for a charge I didn’t make. Additionally, I hardly return anything. I rather give it away than make a trip to the store. 

[DaneeBT]

@ASC1014 sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.