Banned Returns

[Iamself]

Banned for returns for 365 days! 
Sephora as a company raves and in fact openly advertises their return policy to customers every time setting foot in a store location. “Take the product home and try it” “Of you don’t like it, just return it!”  At no time is it mentioned there is a limit on said returns in a year. Of there is a limit, this would have been valuable and appreciated information, rather then being embarrassed at the cashier with a receipt stating that I can no longer make returns.  
I have very sensitive skin, reactive skin with rosacea and each time going into a store location, a different product was sold to me as “amazing”. Well, what’s amazing for someone else is not necessarily amazing for me. If I go home and try a product and it’s stinging and burning on my face and causing redness or causing a break out, I do not want to keep it and wish to return it. I do not want to be stuck with a product that is not going to work for me especially when I’ve spent a lot of money on it. 
Yes, there are samples in the store that you can try on your hand or your face and sort of get a slight idea of what the product might be like but unless you take it home and actually try the product fully on your face for a couple days in your own home you really don’t know what you’re getting. Samples of products are not provided and therefore it makes it difficult to make a decision until you try it. 
I have been a loyal customer and a rouge member at that, needless to say I am very angry. I will be thinking long and hard whether I give Sephora my business again.

[LaurieBT]

Hi @Iamself,

I'm sorry for this experience and thank you for sharing this feedback with us about your returns. I'll send you a message shortly.

Best,

Laurie