Badly scratched gift card

[tyreaves]

I bought 2 Sephora gift card last year but I wasn't able to use them till now. They're both badly scratched up. What do I do?

[keelybt]

@tyreaves If you are able to see the first 12 digits, we may be able to locate it in our system. If you have this information available, please send me a private message with the gift card numbers or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[tyreaves]

I can't seem to send you a message. I can see the first 11 clearly but the 12 digit is blurry. What do I do?

[keelybt]

@tyreaves I'm not able to locate it in our system without the first 12 digits. 

[tyreaves]

I can't seem to send you a private message 

[keelybt]

@tyreaves You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.