Awaiting carrier pickup

[Sammee27]

Hello, I placed an order on Tuesday July 30th and the estimated delivery date was August 1st. Fleet optics says it’s awaiting parcel from shipper. I can’t find any support hotlines for delayed packages. What should I do? 

[LaurieBT]

Hi @Sammee27,

I'm sorry about this! If you would like me to look into this further, please send me a private message with your order number. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) for assistance. If the chat page says it's unavailable, please keep the page open for a few minutes until the next agent becomes available.

Best regards,

Laurie