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Post in Customer Support
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Apple Pay not an option

Apple Pay is no longer an option. This happened a couple of months. I spoke with customer service and did not get anywhere. Eventually it rectified itself. Assumed it was a weird glitch. Then happened again last night. Contacted customer support. Got nowhere again.  Tried again tonight. Still not an option. I removed app. Downloaded again. Went to the actual website. Same thing. Restarted phone. Checked settings. Funny thing is my Apple Pay works on other sites. Contacted customer service. Again. Got nowhere again. Then I did my own research. I had restricted shipping items and apparently Apple Pay will not be an option when there are hazmat items in your cart. What I’m frustrated with is I had to learn that for myself. Wasted a ton of my time troubleshooting this issue.It’s frustrating that I talked to 3 different agents and none of them knew that or thought to ask. I removed the items. Refreshed. Restarted. And it’s still not an option. 

3 Replies

Re: Apple Pay not an option

It’s possible one of your samples is hazardous if you’ve selected a perfume maybe? Apple Pay disappeared when I selected samples but was available when I deselected them 

Re: Apple Pay not an option

I’m literally just trying to order the ordinary amino acids and argireline which I do every 2-3 months and I know those aren’t hazardous and I still cannot use Apple Pay. No one keeps their credit cards on them all the time everyone uses Apple Pay so why isn’t it available??

Re: Apple Pay not an option

@MelanieMooers I'm sorry to hear that the agents you spoke with were unaware of this and I will share this feedback with the appropriate department.

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