App not letting me Place an order

[Melli2]

My app hasn’t let me check out for months. I’ve checked everything, even added another credit card, tried checking out using PayPal, nothing works. I’ve been ordering from other sources but now I need something exclusive to Sephora. 

[mtraan]

Same!!! Help!!! 

[DaneeBT]

@mtraan oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[keelybt]

@Melli2 I'm sorry to hear that you are having trouble. Are you receiving an error message? Have you tried deleting and reinstalling the app? Are you experiencing the same issue through a mobile browser?

[Melli2]

Yes! Same issue with mobile browser. I’ve deleted the app and reinstalled also. 
No error message, the « place the order » button is greyed out. 

[keelybt]

@Melli2 If the place order button is greyed out, you may need to confirm a portion of the shipping or billing area.  It looks like your private messages are currently turned off. Please send me a private message with an image of the checkout and I will be happy to take a look or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service