App issue

[anyland10]

I have an issue with the app. I can login but when I click on an item, the app gives me an error failed request please check internet connection. I have checked I'm connected to the internet and my other apps work just fine. I have tried to uninstall and reinstall. It did not work, also tried to restart my phone but still have the same problem.

[lizbernadette]

I'm having this exact same issue. Deleted and reinstalled the app, changed my password, nothing it helping

[DaneeBT]

Hi @lizbernadette I'm sorry to hear that! I've forwarded this to our IT Department and they are currently looking into it. In the meantime, I recommend shopping on our mobile site or desktop. Thank you and I'm sorry for the trouble!

[FlorKirby]

I have the same issue! I tried forcing the app to stop but it hasnt helped 😞

[DaneeBT]

Hi @FlorKirby Oh no! I'll send you a PM.

[Olenaaaaaa]

I have the same issue

[LaurieBT]

Hi @anyland10,

My apologies! I'll send you a message shortly.

Best,

Laurie 

[anyland10]

This is the message I'm getting. 

 

[stpsourgirl]

I'm having the exact same issue.

[DaneeBT]

Hi @stpsourgirl We've reported the issue to the appropriate team and it is currently being looked into! In the meantime, we kindly ask that you shop on a desktop. You can also contact us via phone at 1-877-737-4672 or via our live chat for assistance in placing your order!