Anyone else feel missing samples/gifts is false advertising ?’

[1alanna777]

Every time I place an order my samples NEVER come . This time I specifically placed my order during Lunar gift bag offer and surprise .. didn’t come . At this point I feel it’s purposeful false advertising . Sephora is telling us we will receive something  if we spend a certain amount of $ . But they are not delivering . 
If samples /gift bags are out of stock then allow your customers to be notified of this before their order is shipped . 
If samples and gifts or out of stock then allow back orders to be sent when they are in . Or at very least, compensate with points or additional samples allowed for next order . It’s not difficult . 
May this point I feel Sephora is actively misleading me into paying more with false incentive . 
if everyone spoke up they might get their act together though . 

[LaurieBT]

@1alanna777, I'm sorry for the trouble! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!