American Express not working?

[Kristinakm]

I tried to purchase something on the app, from Canada and my default card American Express was not accepted. I had to add a new form of payment to my profile. Is this a new policy? Thanks 

[LaurieBT]

Hi @Kristinakm,

I'm sorry for the trouble! It looks like we should still accept American Express: https://www.sephora.com/ca/en/beauty/payment-methods

I'd recommend signing out and signing back in, then reattempting to use your American Express card. If you need help with placing the order with your card, please call 1-877-SEPHORA (1-877-737-4672) or chat with us online > https://www.sephora.com/beauty/contact-us and a Beauty Advisor will be happy to assist you.

Best regards,

Laurie