Am I the only..

[LilyRock]

I'm not receiving the free samples, Am I the only one.. 😞

[ZannaBT]

Hi @LilyRock, @GanjaJane, @Luvstravel, our apologies for the delayed response. If you still need assistance with this, please give us a call at 1-877-SEPHORA. Thank you!

[GanjaJane]

Thank for the reply but I find it futile. The samples I ordered I can't get at my local Sephora inside JC Penny and my items weren't damaged badly without some minor recovery done on my part:  the hoola bronzer crumbled slightly. The box looked like someone had punched it in where it said "fragile." A scorned teamster? 

[LilyRock]

Thank you for your reply..

[GanjaJane]

I just received my order I made on Dec6 2017 yesterday. None of the samples in there, box arrived opened, hoola bronzer open with contents kicking around in box along with my other items; items just thrown in there with a wad on paper and a piece of bubble wrap on the bottom of box. Bronzer is not badly damaged but not in $29 condition. Wtf is going on? I feel your frustration.

[LilyRock]

It's a little disappointing because you would expect them to be in your order, I hope they fix this issue soon..

[Luvstravel]

No. There is a forum full of frustrated customers here. You would think after so many complaints they would have fixed this problem by now. It's been going on for about two weeks.

[LilyRock]

Thought I was the only one.. Hope they fix this issue..