All of my points are gone

[Mayqueen1029]

I'm really disturbed because I just went to make a purchase, wanted to redeem some points, and all of my points are gone. I've been accumulating them for years and had more than 1000, and in the activity tab it says they were all deleted by Sephora Customer Service. I never received any kind of notification That they were going to expire and it's really lousy of Sephora to clear all of my points without giving me a chance to redeem them. I discovered this while trying to order after I realized that the product sold to me in-store yesterday was expired, so all around really unthrilled. @Beautyinsider @Sephora @CustomerService 

[keelybt]

@Mayqueen1029  Points don’t expire as long as you have made a purchase or redeemed a reward or free birthday gift within the last year.  If you believe there has been a mistake, please contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Mayqueen1029]

Thanks for your response. Previously my points remained in my account for years. how would I know that they were going to expire without receiving an update from Sephora? I did go into Sephora for my birthday gift but they didn't have any gifts available so I was supposed to receive points at that time, though it doesn't show that I did.