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Post in Customer Support
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Age and birthdays need to be included with Play!

Hello I have been shopping with you guys for almost two decades. Needless to say that when my daughter's started wanting to use makeup we went with your classes. Now that you offer Play! monthly boxes. It's a shame that you don't as a company use our personal profiles. Instead you have us complete one completely for Play! that doesn't use the birthdate or age. My 14 year old daughter was sent a box with products for a mature woman. Cellulite products and other "old lady" products. Sephora please address the age difference variations and that there's a market for teenagers and young adults that you are totally missing the mark on. Kindly look into creating Play! boxes for teenagers. Ps. please note that she asked for a Play! year subcription as her birthday gift. So far it has been a huge let down for her.
4 Replies

RE: Age and birthdays need to be included with Play!

Totally agree!! I'm 15 and I get extremely odd products in my play! Box. I would love if Sephora could cater towards teens in the play box.

Re: Age and birthdays need to be included with Play!

Hi 1Liv,

 

Thank you all for providing your helpful feedback regarding the Play! box. I will be sure to forward all of your feedback about offering specialized boxes to our Marketing department!

❤️ Melissa

RE: Age and birthdays need to be included with Play!

Sephora sells all the trendy stuff that my daughter likes. Lip glosses, minimal make lines like bare minerals ect., even moisturizers with sunblock. Come on Sephora there's a market you are totally missing with teens and your play! boxes. She would love monthly surprises too.
AnonymousInsider

RE: Age and birthdays need to be included with Play!

This is a great idea! I'm 16 and love getting a new box each month but every month i get a product that is too mature for my skin and never end up using! I have a drawer that is slowly filling up with anti wrinkle cream and dark spot corrector, I would love to receive products that are more fun like glitters or makeup stamps !
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