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Post in Customer Support

Afterpay return

I placed an order online and returned a couple of things in store at Sephora, I was refunded immediately to my debit card and used that money to complete my Afterpay payments, itโ€™s been almost a month since Iโ€™ve completed the payments and the return and Afterpay has not refunded me. I have contacted them multiple times and their response is that they have no control over the merchants return policy. Is the return to Sephora not reflected on my Afterpay and so does that mean I wonโ€™t get a refund from Afterpay ?

Re: Afterpay return

@jocelynmar If you were refunded to your debit card, you would not receive another refund through AfterPay. 

Re: Afterpay return

Thatโ€™s what I did I used the money refunded to complete the rest of the payments and have completed them, so I basically spent $500 on nothing?

Re: Afterpay return

So I basically returned everything for nothing ? It was almost a $700 purchase and almost the whole order was returned ? I paid $500 for nothing ?

Re: Afterpay return

@jocelynmar If you used Afterpay to pay for your order, and you were issued a refund to your debit card that would be the refund, which should be used to pay off the Afterpay balance.

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