Afterpay refund order cancellation

[Vivyboo]

Hello!

Reaching out hoping someone can help me.

I cancelled 2 orders to change my payment method. One I received a refund right away from afterpay, but the other afterpay states Sephora has not notified them that it was cancelled. 

Sephora customer service verified the ordered was canceled but states they have no way to let afterpay know as this is done automatically by the system.

Afterpay won't refund me or stop charging me until Sephora lets them know the order was not and will not be shipped.

What do I do?

Can anyone help me out with this? I don't want to be charged for something I'm not receiving.

TIA

[keelybt]

@Vivyboo I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service