Advent calendar

[kateamel]

I’m super disappointed with the 2,500 point advent calendar. There’s no skincare, makeup, etc - just stuff. It doesn’t even seem like a Sephora product. I contacted Sephora and they said that it MAY contain skincare, makeup, bath accessories, and misc tools. It’s all misc and seems like leftover stuff. I feel like I wasted a huge amount of points.  

 

 

 

[DaneeBT]

@kateamel I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings. Thanks! 

[DaneeBT]

@kateamel I'm so sorry for your disappointment in the Beauty Insider Advent Calendar Reward and that it wasn't what was expected. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat once more for assistance. 

[Miki786]

I just posted about this as well. It’s a complete scam that was advertised incorrectly.  It clearly says not a Sephora product and it’s 100% Sephora products and no makeup, skincare, bath products.  Customer service is refusing to help.  The rep I talked to said that management will reverse any type of credit or points they try to give as they have strict instructions  not to offer any compensation.  I have such a sour taste. I don’t think I can even shop the upcoming sale. It’s very shady. I’m sick over this. Like throwing away $100, which is the credit this amount of points yields.  Guess this will be my last year as rouge. Well I already qualified for 2025, but now I am very jaded. 

[CorgiMommy]

@kateamel sorry you are disappointed but thanks for letting us know what is in it.  

[kateamel]

Thank you and you’re welcome! 

[CynthieLu]

I'm sorry this was not a hit for you @kateamel I think it's incredibly cute but if you were expecting skin care etc.. I can see how you would feel let down. 

If I could trade you my points for that set I would. 

Have you reached out to customer service? Maybe you can let them know how you feel about this and see what they can do for you?

[kateamel]

Thank you! I have reached out (twice) and they offered me $10.

[CynthieLu]

I'm sorry, I wish you'd had the option to return it. @kateamel