Account login with phone number

[fanjiang]

I just used my phone with in-store purchases but I am not able to see the receipts in my account when logging in with my usual email. now I don’t what email is linked with the phone number and I think I have points on the account. Can you please help? 

thanks 

#account help

[neow11]

i’m also having the same problem 

[3uph0rict3ss]

I’m having this problem too!!

[DaneeBT]

@3uph0rict3ss I can help! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your phone number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[alexiakeo]

Im having a similar problem. Does anyone know how to fix it ?

[keelybt]

@alexiakeo  It looks like your private messages are currently turned off. Please send me a private message with your phone number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Vvincent19]

I am also having that problem, I did a instore purchase with my phone number, but it doesn’t show up on my account in app.

[DaneeBT]

@Vvincent19 I'm sending you a PM to help!

[02rimg]

I'm having the same issue as well... I'd like to have the account I usually use in-store (which is linked with my phone number)

[LaurieBT]

Hi @02rimg,

I’m happy to assist! I’ll send you a message shortly.

Best,

Laurie 

[averr02141067]

Hi! I’m having the same issue. Used my phone number in stores and cannot get the purchase history or points liked to it online. Please help!!

[keelybt]

@averr02141067 We will be happy to help you combine your accounts.  It looks like your private messages are currently turned off. Please send me a private message with your phone number  and registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[keelybt]

@fanjiang I will send you a PM. 

[toah]

I need help too please 

[keelybt]

@toah I will send you a PM.