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Post in Customer Support
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ccivs
NEWCOMER I Insider
‎11-17-2022 03:50 PM
‎11-17-2022 03:50 PM

Account disappeared

My account along with my points appear to have disappeared.  I had to create a new account with the same email address. I am unclear what happened.  How can I get my account and points restored?

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LaurieBT
MOD Rouge
‎11-17-2022 04:21 PM
‎11-17-2022 04:21 PM

Re: Account disappeared

Hi @ccivs,

 

My apologies! Points will only expire if the account is inactive for 12 consecutive months or longer. To keep the account active you must make a purchase, redeem a reward, or the birthday gift, or a gift card within a year. I'll take a look further and I'll send you a message.

 

Best,

Laurie

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  • 1 reply
  • ‎11-17-2022 03:50 PM
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