Access Denied Message

[Herstorygirl]

What is going on with the Sephora website???  It is acting very glitchy and will not let me click on anything!  I keep getting an Access Denied message.  Have you been hacked or what?  I was just on your site a week or so ago and had no issues, so something is definitely wrong.

[Jessethevampire]

Having this issue now, the site will not load anymore on my browser. 

[keelybt]

@Jessethevampire I'm sorry to hear that! Are you accessing our site from the US or Canada? Have you tried clearing your cookies/cache or a different browser?

[LaurieBT]

Hi @Herstorygirl,

I'm sorry to hear this! Please clear the cookies and cache on your browser. You may need to look up how to do this on your specific device. If the issue persists, please also try switching to another browser or the Sephora app. You may send me a private message with your registered email address if you need any additional assistance. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) for assistance. Thank you!

Best regards,

Laurie

[roni42]

We can't get t the support page based we get the same error. I imagine sephora is losing a lot of sales because of this. I'm about to go to Amazon

[DaneeBT]

@roni42 Sorry to hear about this! It looks like your private messages are currently turned off. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via Facebook PM for assistance.