APP not working/not loading products

[DaniDee29]

Hi!! 

For the last 3 weeks my Sephora app has not been working properly! Every time I go to search a product or if I even go through the search tap and select different options- it always says “products not available try changing your search criteria”. It won’t show me anything. 
I have deleted and reinstalled the app 3 times and also called customer service to make sure my account is working. My phone is also up to date. 

Any help would be great 🙂 

@LaurieBT 

[Shuru]

Were you able to fix this? Plz share! I am having the same issue.

[LaurieBT]

Hi @Shuru,

I'm sorry to hear that you're experiencing issues with the site. If you're using the web browser, please clear your cookies and cache. You may need to look up how to do this on your specific device. If you're using the app, please uninstall the app, and reinstall it with the latest app version. If the issue persists afterwards, please let us know.

Best regards,

Laurie

[Shuru]

Yes, I have done this several times, and then again today.  It is still happening.

[LaurieBT]

@Shuru, we're happy to look into this further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your app version number and a screenshot of the issue, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[DaneeBT]

@succubus1 @DaniDee29 I'm sorry to hear about this! I will send you both a private message. 

[succubus1]

Same! The lipstick sale today, I could not select any colors othe than the first option. I had to wait until I was at a desktop and use the the desktop version to order the lipsticks I wanted. By the time I did, many of my choices had already sold out.