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Post in Customer Support

4100 expired points! :(

I have been living out of the country for the last 2.5 years where there are no Sephora stores. I just logged in to my account (will admit it was inactive for some time since I was out of the country) and realized 4100 points have expired. Weโ€™re set to move back to the US this summer and this will no longe be an issue moving forward but can something please be done? 

I looked into my email history with not even one reminder email that points were expiring. Had I received notification, I wouldโ€™ve certainly made a purchase even if it were to be sent to a friends house. 

Is there anything that can be done to get them back? ๐Ÿ˜”๐Ÿ˜”

Re: 4100 expired points! :(

Hi @yaya422 


I'm sorry to hear about this. I'll send you a PM.



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