Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

36914122096 ORDER

I just received my order from my mother's day gift card.  One of the colors in the eye shadow palette was completely crumbled and destroyed.  How do I get a  replacement.  I ordered online.


Re: 36914122096 ORDER

Hi @bgirls,


Sorry to hear that! I'll send you a PM.



Re: 36914122096 ORDER

Hi. I am trying to reply to your direct message but it is saying it is not deliverable. Yes that is the item that was damaged and a replacement shipped to the original shipping address will be perfect. Thank you

Re: 36914122096 ORDER

@bgirls I'm so sorry for the delayed response. I've been offline for the past several days. In reviewing your account, I see that you were recently assisted!

3 Replies
Conversation Stats
  • 3 replies
  • 0 Hearts Given
  • 2 Contributors