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Post in Customer Support
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25% Discount and Gift card

I tried to purchase an item with my card to use my 25% off on the app and it wouldnโ€™t let me. I chatted with someone in customer service and they told me that I canโ€™t use it until I get my card, but other workers told me the opposite. i went to 2 different locations and the workers said that I can use my 25% off in-store without my card & apply the gift card I have too. After hearing that from different workers, I was confident and drove to a Sephora location which was the opposite side of where I live, just for them to tell me that they donโ€™t accept my gift card, which is weird because Iโ€™ve never heard that before since itโ€™s a form of payment. I talked to customer service on the phone and got transferred to 3 different people. The first two said they have no solution which is unprofessional. No one has an answer. The last person I talked to was able to give me more information, and very apologetic that I was given such inaccurate information and making it difficult for me to make a simple purchase. She said she would give me 250 points for all the trouble I was put through and would help me ship the item to my house. She needed my card info but I wasnโ€™t given a temporary card, so I had to be put on hold AGAIN. When I thought I was going to get my item that day, the phone hung up. I called customer service again and the agent said that they probably hung up because they closed, which is so UNPROFESSIONAL. Atleast solve the issue before hanging up. Til today I still have no answer and Iโ€™m just frustrated because my item is probably going to be out of stock! SEPHORA, educate your workers and have the same answers, not different answers!!!!

1 Reply

Re: 25% Discount and Gift card

Hi @leslievnne

 

I'm truly sorry to hear about this experience! I will send you a PM.

 

Regards,

Danee

Re: 25% Discount and Gift card

Hi, itโ€™s been over 10 days until they sent me a new card and again I still didnโ€™t receive it.

Re: 25% Discount and Gift card

@leslievnne Oh no! I would recommend contacting Comenity directly so they can look into this for you. 

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