14 digit gift card numbers

[sharonkin]

I bought it as a gift for someone really close and it has 14 digits instead of 16 digits and 8 digit pin how can it be fixed please I need your help

[DaneeBT]

@sharonkin Oh no! In order for us to look into this for you, we'll need at least the first 12 digits of the gift card number. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and a clear photo of your gift card or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[SupremeBee]

Hi! I am having the same problem. May you help me as well?! 

[keelybt]

@SupremeBee I have sent you a PM.