14 digit gift card number

[luvfatcat1221]

I received a sephora gift card as a gift and the card number only had 14 digits instead of 16. It has a pin but I’m unable to use it online and i’ve seen other people with the same issue and not being able to use it in store. Please help.

[keelybt]

@luvfatcat1221 I'm sorry to hear that! We may be able to locate the gift card in our system with the first 12 digits.  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service