14 digit gift card number

[jackieb0911]

Hello,

I purchased a gift card for a friend and when she scratched the label on the back, the number is only 14 digits and the pin is 6 digits. It says on the website that the code is invalid and a customer service agent said the number should be 16 digits. Can someone please help me?

Thank you.

[keelybt]

@jackieb0911  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service