Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

$100 gift card compromised - Sephora will not help

$100 gift card was sent to me from my mom for Christmas. Went to the store today and scratched off the back in person. Associate told me there was $0 on it. Called the gift card dept and was told was used on Dec 18 before I ever received it. Confirmed was compromised and advised me that client services would assist. Was transferred to Client services where I was told they will do nothing and I can report to the FTC. Very disappointed 


Re: $100 gift card compromised - Sephora will not help

Hi @swolf523 I'm sorry to hear that!  I'll send you a PM.

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors