$100 Rouge Reward

[rnyk]

I had redeemed 2500 points to purchase the $100 Rouge Reward. I decided not to use it right away as the items I wanted were out of stock during that time (Christmas season). When I decided to try again, I found that the Sephora app kept crashing and I couldn’t access my account on the website. If the app didn’t crash, I would give me an error if I tried to redeem the reward. Also, since I was out of country, I couldn’t go in store to use it. I was just able to get back into my app and account and tried to redeem the reward only to find it had expired without me even knowing. So I contacted Customer Service to explain my situation and ask them to reinstate the reward or the points only for them to tell me that the rewards expire in 90 days and that I should’ve known it would expire and that there’s nothing they can do. I understand that but how am I supposed to check when it expires if I can’t even log into my account to check the order date and expiry date of the reward? I’m disappointed that after spending years as a Rouge member, this is how they treat their loyal customers. Any recommendations on how I can get the points back or the reward back?

[beautyreviews2]

How do I redeem my 2500 points for $100 off? I went in store and they said it was unavailable and to keep checking on tuesdays and thursdays on rewards but it never shows up. 

[TyleehaBT]

@beautyreviews2 We appreciate your excitement for the Beauty Insider Rouge Reward. We understand it may not be available now. We release more every Tuesday and Thursday at 9am PT, so keep an eye out! When available, you'll see the option in the Rewards Bazaar. If you can add it to your cart, check out right away! We hope you enjoy the upcoming offers and thank you for being a loyal Sephora client

[DianaLoveskin]

@keelybt A few weeks ago I had over 2,500 points available and now GONE. My account has been active and I have been a member of Sephora since 2016, it said negative points at first and now it says 0 points, as if I never wracked up the points throughout these years deciding to purposely use them when I decided that I wanted to. Not an email, a text to provide a fair alert to advise ANY of us, that if you do not make a purchase within a certain time, your points will be taken from you. Yes, I feel super upset after speaking to a couple of representatives letting me know “there is nothing they can do”. I very often check my points and I am very active browsing to see if anything good has come up so that I can shop and possibly use the points that I have EARNED. I am just baffled by the lack of courtesy or any type of way they can work on this, after being a loyal customer since 2016. My birthday is tomorrow, January 24, 2025 and I received a gift card to purchase from Sephora. After the fact that no one has reached out to make things right knowing what they did to all of the ones complaining about the same exact thing, I am completely turned off and can’t bring myself to purchase a thing from Sephora. I hope someone from Sephora makes an announcement to all the Sephora account holders, that SEPHORA will NOT help you, if you don’t make a purchase within “90 days” seems like someone was told that one. I was told  “1 year” or “wait actually 2 years ma’am”. I didn’t even get a straight answer. I seriously want to cry and I am a grown woman! I talked to my fiancé about and his answer is “wow that’s wrong, just don’t shop there and shop at ULTA then..” It’s just disappointing.

[keelybt]

@rnyk I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact Sephora privately through Facebook, X, or Instagram. 

[rnyk]

@keelybt i just sent you a private message!