$100 Rouge Reward Missing

[Rosie2112]

Spoiler

I was able to get a $100 reward last week. The next day I tried to use it, when I was ready to enter my card payment and apply the $100 points. It gave me an error message, it said something like “exceed the number of attempts” (i forgot the exact words). 

Now I don’t have the $100 nor the 2500 points. I tried messaging customer service but I was told I will receive an email letting me know. That I didn’t loose my $100. I haven’t received any message and the points are still missing. 

I didn’t know this can happen?!?! Has any one had this issue before? 

[Keira11441]

Was your issue ever solved? I also have the option to exchange 2500 points for $100 but i’m scared I will get scammed out of my points 

[DaneeBT]

@Rosie2112 I'll be happy to look into this for you! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.