$100 Rouge Reward Expired :(

[arasidi]

I’m so upset I just realized my rouge reward expired when I thought I had a few more days to redeem it. I was about to make my purchase today and realized it’s gone. 😞 

[LaurieBT]

@arasidi, my apologies, the Rouge Rewards will expire after 90 days It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Thank you!

[mish210]

Hi is there any way you could look into my similar situation? 

[LaurieBT]

@mish210m, It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[arasidi]

Hi Laurie,

I sent you a message myself. Hoping that works!

[arasidi]

Hi Laurie!

I managed to find the preferences and it says you can message me.

Please let me know if you could further assist.

Thank you kindly. 🙂

[LaurieBT]

@arasidi, I'm so sorry that I'm still unable to send you a message, as it appears your messages are turned off. Please navigate to your messaging preferences on the web browser once more to update your settings.  

[arasidi]

Hi Laurie,

Thank you so much for your help. How would I change my preferences for private messaging?

[keelybt]

@arasidi You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[arasidi]

Just realized it was Keely who responded as well—my bad!

[arasidi]

Hello Laurie, I finally figured it out! Should work to send a private message now. Thank you kindly!