10% off text promo code not working

[morganlxnn]

I signed up for text messages and tried to use the promo code I was sent, but keep getting the message "Offer available to select BI members." I read through the fine print for SMS sign-up and it doesn't say certain people aren't eligible, and the code was sent directly to my phone, so not sure why it's not working. 

[NC120]

I signed up to receive texts as well but I still haven't received my code!!

[strawberrytang]

I have the same problem!

[LaurieBT]

Hi @strawberrytang,

My apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[Elleeee23]

I’m also having the same problem. If someone could help fix it that would be amazing!

[LaurieBT]

Hi @Elleeee23,

I'm sorry to hear this! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie   

[Jocelyn19840]

Yeah I signed up for the text to get 10 percent off and it hasn’t been working for me either. The code was never sent to me and I know it’s not supposed to expire until October.

[keelybt]

@Jocelyn19840  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and phone number you used to sign up or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[laphroaig007]

I also run into the same issue. I subscribed to get the 10% discount, but the code doesn't work. 

This should have been fixed given the number of people complaining about the same issue!

[LaurieBT]

Hi @laphroaig007,

I'm sorry to hear this and I'll send you a message shortly.

Best,

Laurie

[laphroaig007]

Thanks, I appreciate!

[Sade92]

I signed up for the text marketing alerts and the promo code I got isn’t working and “offer available to select BI members” keeps generating after I enter the code.

Can someone please help!

[DaneeBT]

@Sade92 Oh no! I'm senidng you a PM. 

[kayleegough2]

Same thing is happening to me please help

[keelybt]

@kayleegough2 I'm sorry to hear that you are having trouble. I will send you a PM. 

[al2307]

Mine isn’t working 😞

[basimaa]

Mine either, it says “available to select BI members only”.

[DaneeBT]

@basimaa I'll send you a PM.

[Anonymous]

Hi Sephora, I also just signed up for text messages and am receiving the message that the 10% off offer is only available to select BI members. I am confused why the code is not working as it is my first time signing up. Can you please reach out to me! Thank you Sephora.

[LaurieBT]

Hi @Anonymous,

I'm sorry for the trouble and I'll send you a message shortly.

Best,

Laurie 

[vmcy]

Hi,

I have just signed up and got the message from Sephora but the10% discount code wasn't work!