10% off text code not working

[karinaaranda]

Hello,

I signed up for texts and I’m not trying to redeem my 10% off code but it’s not working. 

what can I do?

Thank you

[janiee97]

Hi, same thing for me !

have you gotten any help? Custommer service wouldnt help me at all 😞 ..

[LaurieBT]

Hi @janiee97,

I'm sorry to hear this! It looks like your private messages are turned off. If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[LaurieBT]

Hi @karinaaranda,

My apologies! It looks like your private messages are turned off. You may send me a private message with more details, and I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie