10% off Sign Up Text does not work

[Haluluha]

The promotion for getting 10% off by signing up to text messages is on right now. I applied to it and got my code right away, however it says it applies only to certain Insider accounts. I am an Insider account though.

I would like to know how to redeem my code.

[keelybt]

@Haluluha I'm sorry to hear that you are having trouble!  Please contact us by phone at 1-877-737-4672 or through our live chat for further assistance> https://www.sephora.com/beauty/customer-service
 

[makeupbeauty77]

I got the same message. It doesn’t work 

[keelybt]

@makeupbeauty77 I'm sorry to hear that you are having trouble!  Please contact us by phone at 1-877-737-4672 or through our live chat for further assistance> https://www.sephora.com/beauty/customer-service