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Post in Complexion Club

Can you return a foundation even if you don’t have the packaging?

I recently purchased the YSL foundation and I would like to return it because the color does not match my skin tone. Will I be able to still return it without the packaging that comes with the foundation? Since I only have the foundation..

Re: Can you return a foundation even if you don’t have the packaging?

@Roofy as long as you have an account they can look the purchase up on you're good, a reciept would make the process faster but the packaging and the receipt are unnecessary if the purchase is linked to your insider account

Anonymous Insider

RE: Can you return a foundation even if you don’t have the packaging?

Hi there! I think you should be able to as long as you have the receipt.
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