unable to redeem birthday gift
I placed an order but totally forgot to use a promo code 🤦♀️ so I
canceled it a few moments later. In that order was my birthday gift and
an insider point item. When I went to reorder my insider poi...
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Missing package, lost package
the delivery person put the package outside of the community gate and a
very obvious place that anyone could just take it. it's not cheap and
it's my birthday gift. 😞
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Test
Trying to figure out what my username is..!
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missing package
i did same day delivery with sephora. it was delivered through doordash
and never received no picture evidence or anything.
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Delete gift card
How do I delete a gift card from my account? My gift card total is 11
dollars and I need more than that but I can only add two gift cards at a
time
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Missing points from Fragrance 4x Event
Hello, I am missing points from my purchase I made on 5/07/2024, store
490, transaction 81529. I had asked whether the item was eligible for 4x
points prior to purchasing the Sephora Favorites Clean F...
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Damaged gift cards
My daughter has two gift cards. One for $30 and another for $25. Both of
them are the paper type and the card number and pin came off on the
sticker. On both, parts of the gift card and/or pin are mis...
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Gift card PIN number damaged
Please help my PIN number on gift card scratched off? I see this happens
often with Sephora gift cards. Please help
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Re: Gift card PIN number damaged
My daughter has two gift cards. One for $30 and another for $25. Both of
them are the paper type and the card number and pin came off on the
sticker and cannot be read. I see this is a common issue. W...
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Points after refund
Hi,I purchased an item and used 500 points but needed to get a refund on
the item. Do I get my 500 points back?
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Scent Voucher Sephora inside JcP
Hello, I have a scent voucher for a Sephora inside JCPenney. I called
both Sephora and JCPenney and neither was able to help. Any help would
be greatly appreciated! @sephora
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CONCERN
My gift card was missing a partial pin and unable to be used online so I
went in store to use it and they said it showed a zero balance when it
should have $50 and to call the number on the card. I ca...
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Re: CONCERN
Hi @Gidget0826, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Re: CONCERN
Hi @Gidget0826, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Damaged gift card
I went scratched off my gift card and the numbers came off too. I can
send pic privately to customer service
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Scent Certificate
Hi, I just bought the men’s fragrance sampler kit and I’ve just read
that you cannot redeem the certificate, which doesn’t even have a code
even though I was told by employees that I could. How do I redeem and
get the full bottle online?
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Re: Scent Certificate
Hi @Gorganator, I'm happy to check on this and I'll send you a message.
Best, Laurie
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the website WILL NOT keep me signed in
It keeps me signing me out and the sign in pop up keeps showing up every
3 seconds so I cannot do anything on my account. Sometimes it even says
Hi with my name but then asks me to sign in again! This...
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Re: the website WILL NOT keep me signed in
@randa555 I'm so sorry about this! If you're on the app, please try
deleting the app and reinstalling it and making sure your mobile device
is fully up-to-date. If you're on desktop, please try cleari...
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