pay stub
I need help to access my pay stubs. How can I find them.
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Re: Missing Multiplier Event Points
@mommyslittlegirl It can take a business day for the extra points to be
updated. Please let me know if you do not see the points added by
tomorrow.
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Bad Customer Service
I’m a new customer and from my bad experience trying to do a simple
return, I would advise people to stay away from ordering from
Sephora.com. When ordering online, Sephora can take as long as they
wa...
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Re: Bad Customer Service
@DoNotOrder I'm sorry to hear that you are unhappy with our return
policy. The return time frame does begin on the date of purchase and I'm
sorry for any inconvenience this may cause. I will share you...
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Re: Bad Customer Service
So if Sephora hypothetically takes 30 days to ship an item (especially
during sale promotions and holidays), a customer has 0 days to return an
item. Terrible policy and your store staff and phone sta...
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Only half my order came
Only half my order came (did not receive tower 28 facial spray) and my
promo code for the milk primer did not show up in my cart even after I
passed the spent requirement.
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Scratched Sephora gift card
Hi, so I recently got a giftcard for Sephora. And when I scratched off
the PIN number and all, I scratched the actual number off, not the pin
though. Am I still able to scan the barcode at least at a Sephora store
in person? Thanks.
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Re: Scratched Sephora gift card
Hi @karily You should still be able to redeem your gift card in store as
the store just needs to scan the barcode! Please contact your local
Sephora store directly if you have additional questions about this.
Thanks!
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Survey
Hello, I am trying to do a survey, but the QR code on my receipt is not
working. Is there a website or another way to complete the survey?
Thanks
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Cancel order
I want to delete my online order completely and be refunded the money
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Re: Cancel order
@EchoMya I received your private messages and will be responding
shortly.
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Re: Cancel order
@EchoMya have you called customer service? They may be able to help. If
it has shipped, you will just have to return it.
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Customer Service help : "Forwarding Address"
I had order a package and it never arrived despite the history showing
it was delivered by USPS. I chatted with a customer service rep who
stated that she was "not able to process a replacement or ref...
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