Unable to checkout

[sophiewanken0bi]

I’m unable to checkout using any payment method. I’ve tried my sephora credit card, my normal credit card, my debit card, paypal, but I keep getting the same error message. 

“Unable to place your order. Please verify that your card information and billing address are correct.”

I deleted all payment info and re-entered it all and still, the same message. 

[HealerFreyja]

I am having the exact same issue!! Has anyone figured out a work around yet??

[LaurieBT]

Hi @HealerFreyja,

I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[lovelunarrrr]

i have been having the same probably an i don’t know how to fix it anyone know how?

[keelybt]

@lovelunarrrr I will send you a PM. 

[Cyndifit4life]

Having the same error, been working 30 min on this issue. Going back and forth with the app and web browser 

[LaurieBT]

Hi @Cyndifit4life,

My apologies, I'll send you a message shortly.

Best,

Laurie 

[cbford]

Having the same problem. This card and info worked a month ago. I had to use PayPal to check out but I’d like to be able to use my Sephora card. Please advise!

[DaneeBT]

Hi @cbford Oh no! I'm sending you a PM.

[MarieR70]

I know this is an old thread but I am having the SAME issue! Won't let me use my Sephora Card. I just spent an UNSUCCESSFUL hour with online chat about this to get no resolution. I have tried everything. 

S....O....S!!!!!!!!

BTW, after over a YEAR of these errors why haven't you found a permanent resolution SEPHORA?????

[Onesemo]

Same thing is happening to me, I keep getting an error message. "Please verify card and address is correct". I've deleted  and added it back and it is correct! What the heck is going on?? Please help

[DaneeBT]

Hi @Onesemo Oh no! I'll send you a PM.

[cbford]

I'm having the same problem today as well. Just started. Card and address, etc worked recently.

[LaurieBT]

Hi @cbford,

I'm sorry about this! I'm glad to see you were able to place your order.

Best regards,

Laurie 

[joseortiz]

Same thing is happening to me , please I need help!!

[LaurieBT]

Hi @joseortiz,

I'm sorry for the trouble! I'll send you a message.

 Best regards,
Laurie

[tbreezy12]

i’m having this same issue, please help 

[keelybt]

@sophiewanken0bi I'm sorry to hear that you are having trouble. I will send you a PM to help. 

[tbreezy12]

i’m having this same issue, please help!

[DaneeBT]

Hi @tbreezy12 I'll send you a PM!

[HaleyKon]

This is happening to me too! Help please.