Gift card scam
I purchased a $50 gift card and it says zero balance even though it was
never used. Called Sephora and they wouldn’t do anything to help me
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Bad Customer Service
I’m a new customer and from my bad experience trying to do a simple
return, I would advise people to stay away from ordering from
Sephora.com. When ordering online, Sephora can take as long as they
wa...
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Re: Bad Customer Service
@DoNotOrder I'm sorry to hear that you are unhappy with our return
policy. The return time frame does begin on the date of purchase and I'm
sorry for any inconvenience this may cause. I will share you...
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Re: Bad Customer Service
Searching this forum, I find that many customers have the same complaint
and you write the same verbatim canned response. It’s reflective of the
Sephora company culture of ignoring legitimate complain...
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Re: Bad Customer Service
So if Sephora hypothetically takes 30 days to ship an item (especially
during sale promotions and holidays), a customer has 0 days to return an
item. Terrible policy and your store staff and phone sta...
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Changing birthday
Can you change my birthday to Nov 15th? I used a random date before
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Re: Changing birthday
Can I change my birthday date to September 1st? It is currently December
1st on my profile which is wrong. Thanks.
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Re: Changing birthday
Can someone help me change my birthday from December 28 to January 1st?
I always miss out on the birthday gift as a December girl (it’s been my
second year 😞 )
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Re: Changing birthday
Can I get my birthday changed to September 28th my profile says my
birthday is set to December which is wrong. Thanks.
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Re: Changing birthday
Hi @Sofias101, I've updated this for you, and you might need to sign out
and sign back in to see the update reflected. Thank you! Best, Laurie
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Re: Changing birthday
Hi, today (June 10) is my birthday, but my account says other date. Can
someone help
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Re: Changing birthday
Hi @Vthv, Happy birthday! I'm happy to help and I'll send you a message.
Best, Laurie
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Re: Changing birthday
Hi, could you change my birthday? I am not sure what happened but my
birthday is actually June 14, not in April. Thanks!
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Re: Changing birthday
Hi!Could you please change my birthday? I just chose a day randomly, but
my actual birthday is 13th of June.Thank you!
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Re: Changing birthday
Hello, Can you please help me changing my birthday ? My birthday is 14
june 1989.
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Re: Changing birthday
Hi @Omy14, We've updated this for you. You might need to sign out and
sign back in to see this update reflected. Thank you! Best
regards,Laurie
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Re: Changing birthday
Hello, Can you please help me changing my birthday ? My birthday is on
30 January, I checked my account and it say 30 May. Can you please help
? Thanks
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Re: Changing birthday
Hey! It says that my birthday is on September 1st at sephora but it's
actually April 21st. Could I get it updated please?
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Re: Changing birthday
hi! i put in the wrong date for my birthday, could it be changed to july
27th plsthank you!
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Re: Changing birthday
Hi! I forgot to set a birthday when I made an account at Sephora. My
birthday is February 3rd. Would you mind updating it?Thank you so much!
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Re: Changing birthday
Hi @VeronicaFish, This has been updated. You might need to sign out and
sign back in to see the update reflected. Thanks!Best,Laurie
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Re: Changing birthday
Hi, I accidentally chose a random date as july 31 when i made my
account. Can you change it to my actual birthdate its January 18. Thanks
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