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Account problem
I have had 2 accounts under the same email for some time now, and it’s
becoming an issue. I want to make a return but I made the purchase in
store under an account I’m not logged in on, but somehow it...
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Partial Shipment, other item still not sent
My order 74841475003, which included the Laura Mercier Ultra-Blur
Talc-Free Waterproof Translucent Pressed Setting Powder, never shipped.
What is the issue here? This order was from April 18th.
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Why points show in negative
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read) Can some one tell me why my points cut. Can some one tell me
why my points cut.
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Change Birthday
Hello! I do not remember setting this date as January 1st, but my
birthday is incorrect. I don't know if I have to make a purchase or not
to change it, but if I don't have to make a purchase, can you ...
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Cancelled order/Afterpay refund
Cancelled my order immediately after I realized wrong shipping address.
Did not want to have to deal with my old address which is my exs house.
I had my payment set up through Afterpay and saw that Af...
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Promo code
Hello, I was trying to enter the promo code that was sent once I was
signed up for the Messages, but unfortunately, it says “code available
to select BI members” any idea how to still get a code that works?
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Re: Promo code
Hi! I'm having the same issue. Could you please assist me?
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Did not receive order
Hi, I am trying to inquire about an order made on April 11, 2024 that
has not been received yet. Can someone please help? thank you!
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cannot use 25% discount with a new credit card?
It looks like a lot of other people are having the same issue. I have
opened my card so that I can use 25% discount and it won't let me use
it. I spent like hours and days trying to figure this out an...
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Re: Missing Multiplier Event Points
I noticed that the rep picked out the wrong parfum than what I selected
as well. I would not get the extra points on the regular vs extreme
parfum, correct?
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Re: Missing Multiplier Event Points
@mommyslittlegirl It can take a business day for the extra points to be
updated. Please let me know if you do not see the points added by
tomorrow.
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No samples in order
I’ve placed a few orders recently and it allowed me to choose 2 free
samples online but they never showed up in my package. It’s kinda
disappointing when its on your order form and they never show. Wh...
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Missing Samples
I just got my shipment and was missing my samples…again. I believe the
last three orders, it said the samples shipped but I received nothing.
I’m always excited about the samples but more so for this ...
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Changing birthday
Hello I need help changing my birthday date. In my account is says my
birthday is on October 18 but it's really on May 23? Please help me
thank you so very kindly!!
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Access Pay Stubs
I need to access my pay stubs and neither my managers or dayforce know
how to help?
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pay stub
I need help to access my pay stubs. How can I find them.
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Comenity Bank is a SCAM- please be careful
Hello, On 5/28/2022 I opened a Comenity/Sephora Credit Card I made a
charge in October 2022 and paid it off in full in December and closed my
account for good measure. This company has constantly hit ...
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Re: Comenity Bank is a SCAM- please be careful
Hey I'm dealing with the same! I CLOSED my credit card account with a
ZERO balance back in January. Starting in April I received noticed that
I now owe them $40. Called to inquire why I have charged o...
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