CANT LOG INTO MY ACCOUNT ，Email and password not working

[Ivy0101]

Hi, I have problems with login my account. Every time when I try to login, it shows there is an error with my email and password.It says: " There is an error with your email and/or password. Passwords are 6 to 12 characters long. Please try again or click "Forgot Password?".
Then, I have reset my password, but it still does not work.I dont know what to do,

please help. Thank you.

[6to12characters]

but she cant access her account!!!!

[DaneeBT]

@6to12characters I'm so sorry to hear about this! We would need to assist your wife via private message as we aren't able to share personal information publicly. As she's not able to log into her Beauty Insider account to send us a BIC private message, she is welcome to send us a Facebook private message or Twitter DM with her registered email address so we can try looking into this. Thanks!

[kellyoj]

Can I please get some help with this too? It is happening to me now. Cant log in even after resetting password 

[LaurieBT]

HI @kellyoj,

My apologies, I'll send you a message shortly to assist.

Best,
Laurie 

[DixieanRocket]

I am also having the same issue

[LaurieBT]

Hi @DixieanRocket,

My apologies! I'll send you a message shortly.

Best,

Laurie 

[LockedOutRouge]

pls help I've been having the same issue for like...months...and haven't been able to order anything online bc I'm not gonna not get my points, PLUS i'm rouge like many times over and have the friggin credit card and everything so I want my free shipping and to be able to use my points 😞 

pls helpppp i had to make this other account to even post here

[keelybt]

@LockedOutRouge I'm sorry to hear that! I will send you a PM. 

[blossomqt]

Hey, can I get some help too, please? I am experiencing the same issue with my email and password not working 😞

[DaneeBT]

@blossomqt I'm so sorry about that! I'm sending you a PM.

[chelssssssssss]

I'm having the same issue as well - could you please also help me? Thanks! 

[LaurieBT]

Hi @chelssssssssss,

I'm sorry to hear this! I'll send you a message shortly.

Best,

Laurie 

[6to12characters]

why do you guys have to PM? give the community the answers! we all want to know the solution