Change Birthday
Hello! I do not remember setting this date as January 1st, but my
birthday is incorrect. I don't know if I have to make a purchase or not
to change it, but if I don't have to make a purchase, can you ...
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Re: Change Birthday
Hello! my birthday is May 18 but on my account it dosnt say that can u
please fix it?
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Sephora inside JCPenney Scent Voucher
I have a couple of scent vouchers for use at the Sephora inside JC
Penney, which I understand no longer exists. Am i still able to use
these vouchers anywhere?
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Re: Sephora inside JCPenney Scent Voucher
My son just found a scent voucher as well. It says it can only be
redeemed at Sephora inside JCPenney. Is there a way to get credit or use
it elsewhere? Thank you for your help!
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Gift card scam
I purchased a $50 gift card and it says zero balance even though it was
never used. Called Sephora and they wouldn’t do anything to help me
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Re: Gift card scam
Hi @makeupandpizza, I'm sorry about this! I'll send you a message
shortly. Best, Laurie
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Bad Customer Service
I’m a new customer and from my bad experience trying to do a simple
return, I would advise people to stay away from ordering from
Sephora.com. When ordering online, Sephora can take as long as they
wa...
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Re: Bad Customer Service
@DoNotOrder I'm sorry to hear that you are unhappy with our return
policy. The return time frame does begin on the date of purchase and I'm
sorry for any inconvenience this may cause. I will share you...
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Re: Bad Customer Service
Searching this forum, I find that many customers have the same complaint
and you write the same verbatim canned response. It’s reflective of the
Sephora company culture of ignoring legitimate complain...
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Re: Bad Customer Service
So if Sephora hypothetically takes 30 days to ship an item (especially
during sale promotions and holidays), a customer has 0 days to return an
item. Terrible policy and your store staff and phone sta...
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Changing birthday
Can you change my birthday to Nov 15th? I used a random date before
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Re: Changing birthday
Can I change my birthday date to September 1st? It is currently December
1st on my profile which is wrong. Thanks.
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Re: Changing birthday
Can someone help me change my birthday from December 28 to January 1st?
I always miss out on the birthday gift as a December girl (it’s been my
second year 😞 )
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Re: Changing birthday
Can I get my birthday changed to September 28th my profile says my
birthday is set to December which is wrong. Thanks.
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Re: Changing birthday
Hi @Sofias101, I've updated this for you, and you might need to sign out
and sign back in to see the update reflected. Thank you! Best, Laurie
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Re: Changing birthday
Hi, today (June 10) is my birthday, but my account says other date. Can
someone help
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Re: Changing birthday
Hi @Vthv, Happy birthday! I'm happy to help and I'll send you a message.
Best, Laurie
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Re: Changing birthday
Hi, could you change my birthday? I am not sure what happened but my
birthday is actually June 14, not in April. Thanks!
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Re: Changing birthday
Hi!Could you please change my birthday? I just chose a day randomly, but
my actual birthday is 13th of June.Thank you!
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