My security code won't save
My security code won't save no matter how many time I try to save it. I
always go back to checkout and see that it says "pls enter security
code". Can someone pls fix this.
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FREE SAMPLES MISSING
Today I was so excited because I bought a product today because I saw
that one of my favorite fragrances was available for a free sample. I
was so excited to get my free sample, when to my surprise I ...
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Refusal to refund of my missing item!!
I contacted sephora live chat regarding the fact that one of the items
(Hourglass Vanish™ Airbrush Concealer-Birch 1) is missing from my order.
I asked if perhaps it is being shipped separately and I ...
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Same day delivery Free-Trial
I’ve been trying every way possible (including contact/text/chat) and
unable to cancel my same day delivery free-trial. Please help asap.
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Partnership
I received an email from sephora.cosmeticmanagement@gmail.com, is it a
scam or is it legit?
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Reviews
Hi, I have been trying to find all of my previously reviewed products
and I can’t find the link for them in my profile. Could you please let
me know how to access them? Thank you!
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Re: Reviews
Hi @faeriegirl, I'm sorry for the trouble and thank you for reaching
out! At this time, you can view your reviews on the individual product
pages. The removal of the Ratings & Reviews summary page on ...
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Re: Reviews
Hi Laurie, it’s been a while since we lost our community review page.
Sephora is inconsistent with publishing and our review gets lost and I
can’t find it
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Re: Reviews
Hi @Maggah, We apologize for any inconvenience this causes and hope to
bring the review summary pages back in the near future. I'll share your
feedback with our teams and appreciate you reaching out to us! Best,
Laurie
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10% discount text is not working
I signed up for the text so I could get 10% off and not only did I not
get the code the whole app shut down. What can I do and how do I get the
promo
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Re: 10% discount text is not working
When is my order going to be delivered? It says deliver by Friday 4/26
on the app. I checked it Friday it didn't come, the tracking updated to
Saturday to be delivered nothing came. And it has not bee...
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Account Help
Hi, I am trying to reach an underwriter. I've been applying for the
Sephora card for five years and I still haven't been approved. I am a
rouge customer. I would love to carry a Sephora credit card bu...
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Re: Account Help
Hi @DebbieEspana, My apologies, Comenity would be the correct team to
assist with inquiries about credit card approval. It looks like there's
a chat feature on the Comenity site here: https://d.comeni...
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Denied refund for a product tried once!
I purchased a product, a lip stick worth $53, I didn’t end up liking the
shade so I returned it after I ordered another shade, same lip stick and
decided to keep the new one. I got an email saying the...
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Missing samples
Got my order today but the samples I requested were missing. Why is that
? So disappointed because I really wanted to try those samples
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Lengthy delay in fulfilling order
Hello,I would like an update on an order I placed Apr 26. The last
update showed an arrival of May 6th. The carrier advised they have not
received the package in their warehouse . Please advise if thi...
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Order canceled, why?
I made an order a few days ago and just found out that it was cancelled,
when the stuff is not out of stock.Why is this happenning? and why
haven't I received any notification about the cancellation?i...
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Re: Order canceled, why?
Update:I received a PM from customer service asking for my order number.
I replied with the number.The next PM I received says that sephora needs
to verify my information. I take this as the reason wh...
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Birthday gifts
Hi guys, so basically i am new to this birthday gifts thing and my
birthdays on 10th may. I already added what i wanted from the choices
and when will sephora send me the gift? Or is there anything i should
do?
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Re: Birthday gifts
@elenee777 at checkout, you'll be able to add your birthday gift to a
merchandise order of $25 or more! If the gift is successfully added, it
will be included in your order!
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Re: Birthday gifts
@elenee777 If buying online you have to purchase $25 or over to add the
bday gift and have it sent to you. You could also go to your local store
and pick it up with no purchase.
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$100 Rouge reward?
Can you still get the $100 Rogue reward? How do you get it? I never see
it in the bazaar.
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Re: $100 Rouge reward?
@Honneyybee We release new $100 Rouge Rewards every Tuesday and Thursday
around 9am PST in our rewards section: https://sephora.com/rewards
Please note they are limited and available while supplies last!
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