4x point perfume
I forgot to use the 4x points on my recent fragrance order. Could I
still get it?
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Multiple orders missing redeemed offers and samples
I just received my latest order package yesterday, which is the fourth
package in a row that was missing their offer redemptions and free
samples. I also received a product I am not confident was deli...
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Customer Complaint
I recently had a disappointing experience while shopping at the Sephora
store located in Scarborough Town Center, East End Toronto. I feel it's
important to share my encounter in hopes of improvement ...
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Re: Customer Complaint
@ishrat999 I'm so sorry to hear about this experience and thank you for
sharing this with us! I'm also glad to hear that a supervisor contacted
you directly and addressed the issue. This will also be forwarded to the
appropriate team.
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unused gift card with zero balance
I had recieved an gift card on easter that i had not tried to use until
now. I had just now scratched the back off and when i put i the gift
card in, it said 0 balance? I am confused because i’ve neve...
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Skin breaking out.
Hello! I can’t chat with customer support due to it saying unavailable
so I brought my concern here. I ordered something online and I also got
a birthday gift in that order. The problem is, my skin is...
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Re: Skin breaking out.
@briex0 Sorry to hear the product isn't working out for you! You can
learn more about our return/exchange policy here:
https://sephora.com/returns-exchanges
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Sephora credit card not linking on app
Please help. I’ve been having issues since November. I had to get a
replacement card but it never linked on the app. Yes the card is active
and I use it. It’s just not linked on the Sephora app. I can...
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25% off gone
I just opened a Sephora credit card, had the 25% off and placed an
order, it ended up being canceled. Now my promo is gone, I didn’t get to
use it for an actual order without being canceled, how can I get my
promo back?
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Re: 25% off gone
@Hilallipop I see that you were recently assisted via phone and our live
chat!
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Refund debited then credited
I am PERPLEXED. So, I returned an online order from Sephora, the day
after it was delivered. I have really sensitive skin and so, I have to
do a lot of trial and error for what works and doesn’t, some...
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Re: Refund debited then credited
Hi @sahre Oh no! As the refund was processed in store, please contact
the Sephora store directly and/or your financial institution for more
details. Thanks!
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Tax forms
I’m a former employee and need help getting tax returns for 2021 and
2022.
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Canceled Order, Refunding Rewards?
I cancelled an order in which, I also redeemed some points for products.
I forgot to add a promo code. I was going to immediately place my order
again, having added the missing code. But my points wer...
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Rewards Balance
My rewards balance is $36.05, but I did not receive a redemption code or
digital certificate for them How do I redeem my rewards?
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Re: Rewards Balance
@Suzq0923 Please contact Comenity Capital Bank directly for more
information: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa
Signature) 1-866-702-9946 (Sephora Credit Card) Thanks!
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Tax exemption
Hello, how can I add my tax exemption card to my account? For in store
and online purchases.
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Same day delivery
Hi guys, for some reason I can no longer choose same day delivery on the
app for my orders and it says the zip is invalid even though it’s not
and also my country is set to Canada. Does anyone k ow how to fix this?
thank you so much!
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Re: Same day delivery
I am also experiencing this. It keeps saying invalid zip code yet my app
is set to Canada. I keep having to delete and redownload the app every
time I want to see if a product has same-day delivery. K...
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